According to MANGO OFFICE’s estimates, nearly 50% of small and medium-sized enterprises will switch to cloud telephony.
BERLIN, GERMANY, January 30, 2018 /24-7PressRelease/ — MANGO OFFICE has introduced new cloud-telephony technology for working with scripts to the German market. The service is included in the Cloud Contact Center Package and costs between 19 and 99 euros per month, depending on the number of connected users.
Telephone scripts enable an operator answering a call to receive quick interactive tips in a user-friendly format. Scripts may be used by call centers and sales departments to provide technical and customer support, quality control of customer service, or for cross-selling purposes. Integrated scripts help decrease the time it takes to train staff, allow companies to test and optimize sales and support scripts, and help to put telephone operators at ease before starting conversations with clients.
According to Managing Director Alexander Fischmann, “We provide our clients with the most advanced telecommunications solutions, helping them to increase sales performance and the quality of customer service. Today, SaaS solutions for virtual telephony are in great demand among small and medium-sized enterprises that want to structure and improve interaction with current and potential clients. According to our estimates, nearly 50% of small and medium-sized enterprises will have switched to cloud telephony by 2020.”
MANGO OFFICE’s script builder, integrated into a virtual PBX system, is a mind-manager with intuitive control of blocks and connections. It is suitable for creating scripts of any complexity, and final dialogues for operators are generated automatically based on text added by the user.
The service allows changes to be rapidly introduced to scripts while saving previous versions, allowing operators to return to them if necessary. The script is fully compatible with the telephony system, so the needed text automatically appears before the eyes of the operator as soon as a telephone call is received.
MANGO OFFICE is a private company founded in 2000 with the participation of foreign investors, including Intel Capital. Its central representative office in Europe opened in Berlin in 2015 and uses one of the most advanced and secure data centers in Germany in its work with data — Tier 3, in Frankfurt am Main. More than 40,000 corporate clients, from individual entrepreneurs and startups to major companies operating on international markets, use cloud solutions from MANGO OFFICE.
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