The Promys PSA business software was selected to help everythingIT consolidate Managed Services and Support Contracts, Help Desk Ticketing, CRM, Quoting, Project Management and Customer portal into one enterprise PSA business software solution.
TORONTO, ON, November 09, 2017 /24-7PressRelease/ — Promys, one of the best reviewed PSA business software solutions for technology solution providers, announced that it has been awarded a contract by everythingIT, a rapidly growing Business IT Services & Solution provider headquartered on Prince Edward Island. everythingIT provides business IT services & support as well as field services for networking, digital media and kiosk repair and debit terminal swap for companies in the retail, food service, manufacturing, energy, entertainment and banking industries. The Promys PSA business software was selected to help everythingIT consolidate Managed Services and Support Contracts, Help Desk Ticketing, CRM, Quoting, Project Management and Customer portal into one enterprise PSA business software solution.
“everythingIT has quickly grown to supporting over 400 customer sites. A good portion of that success is because we’re flexible about meeting the needs of our customers schedules. We make technicians available 24/7 and can provide both remote and on-site fields services. We are fanatical about customer service, but as we grew it was becoming more difficult to maintain our extremely high level of customer service because of the difficulty in coordinating information between disconnected systems for sales, order fulfillment, scheduling and help desk/customer support…,” said Robert Ylkos, CEO of everythingIT.
“Alot of the Promys PSA functionality really show cased the fact that they specialize in the technology solution provider vertical. During our evaluation Promys not only demo’d extensive functionality specifically designed for technology solution providers & MSP’s, they also demonstrated an in depth knowledge of our industry. This is going to make the implementation alot easier on me and my team, because I’m not going to have to spend alot of time educating them about my business fundamentals, or fumbling around trying to figure out the best software configuration settings for my company. Promys does most of the implementation heavy lifting and that’s going to allow me to continue to focus on growing my business, instead of having to focus a significant portion of my time on the business software implementation.”
John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys adds, “We re-wrote Promys PSA from scratch over the last 2.5 years because knew putting “lipstick on the pig” wasn’t going to allow us to take our customers to the next level. As part of that process we also re-imagined our implementation and training methodology to ensure that Promys customers transition to the new version quickly and easily, so that they can focus their attention on growing their business, not on implementing their PSA software.”
Find out more about the different PSA business software options available today and which is the best fit for your needs. Download the PSA Business Software Buyer’s Guide Now.
Promys is consistently reviewed as one of the best PSA business software solutions for technology solution providers and MSP’s. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and managed services and post sales support.
Since then Promys has quickly added technology solution providers and systems integrators in IT, managed services, Audio Visual and Physical Security, including two of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit www.promys.com or call 1-866-728-2345.
Founded in 2013, everythingIT provides corporate IT services and third-party field support solutions across Prince Edward Island. everythingIT has in-depth experience with networking, Windows, Windows Server, POS systems, troubleshooting, hardware / software diagnostics, router configuration, image deployment, OS migrations, remote support, VPNs, and working with national helpdesks to successfully complete projects. everythingIT currently services more than 400 client sites across the province.
For further information on everythingIT, please visit www.everythingit.ca or call 902 940-6858.
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